THE SURGERY WILL BE CLOSED ON CHRISTMAS DAY AND NEW YEAR'S DAY, JANUARY 1ST 2021. WE WILL BE OPEN FOR MEDICAL EMERGENCIES ONLY ON MONDAY 28TH DECEMBER
COVID-19 VACCINE - If you are NOT in a priority group Please wait to be invited, do not telephone your GP or Pharmacy. Everyone will be contacted, please make sure we have your up to date contact details. Please visit www.phw.nhs.wales/covid-19-vaccination for further information.
FLU VACCINATIONS - WE ARE NOW BOOKING APPOINTMENTS PLEASE PHONE TO MAKE AN APPOINTMENT IF YOU ARE ELIGIBLE. IF YOU CANNOT GET THROUGH ON THE PHONE YOU CAN EMAIL A REQUEST FOR AN APPOINTMENT ON: flu.w95046@wales.nhs.uk. Please email your name, DoB, address and why you are eligible for the vaccine eg aged over 65, have diabetes. We will get back to you with a date and time.
IF YOU HAVE AN EMERGENCY SUCH AS CHEST PAIN, HEAVY BLEEDING DIAL 999
IF YOU NEED URGENT MEDICAL ADVICE CALL - 111
Pharmacies open in Caerphilly on 31st August:
Asda, Pontygwindy Road, Caerphilly - 9am - 6pm
FLU VACCINATIONS - WE ARE NOW BOOKING APPOINTMENTS PLEASE PHONE TO MAKE AN APPOINTMENT IF YOU ARE ELIGIBLE
ECONSULT IS STARTING ON MONDAY 22ND JUNE FOR ALL GP APPOINTMENTS REQUESTS & ADVICE, (nurse & bloods appointments via telephone as usual) TEST RESULTS, SICK NOTE REQUESTS, SELF HELP ADVICE & ADMINISTRATIVE REQUESTS CLICK ON "GET STARTED" ON THE ECONSULT PICTURE BELOW - Please note this is NOT for any kind of repeat/acute medication request - please order this in your usual way.
SEE LATEST NEWS & NOTICEBOARD FOR COVID UPDATES & HELP
If you think you may have coronavirus DO NOT attend a GP practice, hospital or pharmacy. For more CORONAVIRUS information see the 'Latest News' tab on the right side of the screen
We are not taking walk in patients. Please phone the surgery for initial telephone assessment (re symptoms of covid). We will then either advise you as appropriate, see you here at the surgery or direct you to the most appropriate service. Please appreciate our telephone lines are extremely busy at this time and we are doing our best to meet the demand. Every patient will be screened for a cough and temperature before entering the building, to protect all patients and staff.
Routine appointments have been cancelled temporarily and we will review this on a daily basis. IF YOU HAVE A BOOKED ROUTINE APPOINTMENT PLEASE CONTACT THE SURGERY FOR ADVICE REGARDING THIS.
If you have access to My Health Online, then please use this service to order your prescription . We are asking patients to provide stamped self addressed envelope or have a nominated pharmacy to forward your prescriptions so we avoid repeat attendance at the surgery.
IF MEDICAL EMERGENCY DIAL 999 AND INFORM THEM THAT YOU THINK YOU MAY HAVE CORONAVIRUS
SAFEGUARDING INFORMATION
- National Domestic Violence Helpline: 0808 2000 247 https:/ /www.nationaldahelpline.org.uk/
- NSPCC helpline: 0808 800 5000 If you're worried about a child, even if you're unsure, contact NSPCC professional counsellors for help, advice and support.
- Childline 0800 1111: offers free, confidential advice and support for any child 18 years or under, whatever the worry.
- MIND www.mind.org.uk Mental Health Support with specific advice on ‘Coronavirus and your wellbeing’
- YoungMinds https://youngminds.org.uk Supporting children and young people and their parents/carers with their mental health and wellbeing. Specific advice on managing self-isolation and anxiety about coronavirus
CHANGES FROM 22ND JUNE 2020
There will no longer be emergency drop in surgeries or any pre booked routine appointments with the GP's. These will be booked at the GP request after completing an econsult online or by telephoning the surgery to complete a elite consult with our care navigators.
For health information and advice, including who is best to help deal with your problem please telephone 111 free of charge, 24 hours a day, If you complete an elite/econsult then please ensure you are available by telephone for the GP to contact you. After discussing your problem, the GP will arrange an appropriate appointment if necessary.
If you have a life threatening emergency eg. Chest pains, severe shortness of breath, significant bleeding or signs of a stroke please call 999 or go directly to A and E.
Please remember that your local pharmacist is able to treat a range of common ailments free of charge. Ask one of our receptionists for a list of common problems they are able to treat.
For more information go to Public Health Wales Website:-
https://phw.nhs.wales/topics/wuhan-novel-coronavirus/
NEW OUT OF HOURS SERVICE - 13/8/2019
LOCAL GP OUT OF HOURS SERVICE AND NHS DIRECT NOW SHARE THIS EASY TO REMEMBER TELEPHONE NUMBER - 111
IT IS FREE AND WILL HELP YOU FIND THE RIGHT ADVICE SUPPORT AND TREATMENT
SEE "LATEST NEWS" REGARDING GABAPENTIN AND PREGABALIN MEDICATIONS
BANK HOLIDAY CLOSURES - WE ARE CLOSED EVERY BANK HOLIDAY UNLESS OTHERWISE SPECIFIED
GDPR - GENERAL DATA PROTECTION REGULATIONS FROM 25TH MAY 2018
PLEASE GO TO POLICIES TO SEE MORE INFORMATION
BANK HOLIDAY CLOSURES :-
| 2019 |
|---|
| 19 April | Friday | Good Friday |
| 22 April | Monday | Easter Monday |
| 6 May | Monday | Early May bank holiday |
| 27 May | Monday | Spring bank holiday |
| 26 August | Monday | Summer bank holiday |
| 25 December | Wednesday | Christmas Day |
| 26 December | Thursday | Boxing Day |
OUT OF HOURS SERVICE - 111
EMAIL TO THE PRACTICE
IF YOU ARE CONTACTING THE PRACTICE VIA EMAIL, IF YOU DO NOT RECEIVE A RESPONSE WITHIN 2 DAYS PLEASE RING TO ENQUIRE WHETHER OR NOT IT HAS BEEN RECEIVED. SINCE THE "CYBER-EVENT" ON THE NHS IN APRIL 2017 THE NHS HAS TIGHTENED UP ON SECURITY AND A LOT OF EMAILS ARE POSTED TO THE "JUNK BOX".
Dental Helpline
If you require an emergency dental appointment or are seeking to register with an NHS dentist for routine treatment, please call the Dental Helpline on:
01633 488389
For weekends/bank holidays and evenings (opens at 6:30pm weekday evenings).
Out of hours:
01633 744285
For a list of Dentists taking on NHS patients in your area please email ABBDental.Helpline@wales.nhs.uk
Car parking
Please note that the car park section closest to the practice building is for staff parking only. Please do not drive through the 'No Entry' signs. Please do not park in any of the GP parking spaces. Also please do not park on the double yellow lines - you will be restricting access for ambulances to the practice if you do.
Screening programmes
The practice encourages all its eligible patients to participate in screening programmes provided by Public Health Wales. These are: Breast Test Wales; Cervical Screening Wales; and Bowel Screening Wales. Information is included below in the relevant pages under 'Further Information'.
Eye conditions
If you have a minor eye condition eg. conjunctivitis, you can visit an optician rather than the GP. The practice can issue you with a prescription for any medication the optician may consider necessary.
NHS choose well campaign
The Choose Well campaign is designed to provide information to the public about the range of NHS and other services, which are available as alternatives to attending the Emergency Department or dialling 999. Please see below for further information.