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FLU VACCINATIONS - WE ARE NOW BOOKING APPOINTMENTS PLEASE PHONE TO MAKE AN APPOINTMENT IF YOU ARE ELIGIBLE.  IF YOU CANNOT GET THROUGH ON THE PHONE YOU CAN EMAIL A REQUEST FOR AN APPOINTMENT ON: flu.w95046@wales.nhs.uk. The clinics are on Saturday 26th September and 10th October. Please email your name, DoB, address and why you are eligible for the vaccine eg aged over 65, have diabetes. We will get back to you with a date and time.

THE SURGERY WILL BE CLOSED ON BANK HOLIDAY MONDAY - 31ST AUGUST 2020

IF YOU  HAVE AN EMERGENCY SUCH AS CHEST PAIN, HEAVY BLEEDING DIAL 999

IF YOU NEED URGENT MEDICAL ADVICE CALL - 111

Pharmacies open in Caerphilly on 31st August:

Asda, Pontygwindy Road, Caerphilly - 9am - 6pm

FLU VACCINATIONS - WE ARE NOW BOOKING APPOINTMENTS PLEASE PHONE TO MAKE AN APPOINTMENT IF YOU ARE ELIGIBLE

 

ECONSULT IS STARTING ON MONDAY 22ND JUNE FOR ALL GP APPOINTMENTS REQUESTS & ADVICE, (nurse &  bloods appointments  via telephone as usual) TEST RESULTS, SICK NOTE REQUESTS, SELF HELP ADVICE &  ADMINISTRATIVE REQUESTS CLICK ON "GET STARTED" ON THE ECONSULT PICTURE BELOW - Please note this is NOT for any kind of repeat/acute medication request - please order this in your usual way. 

SEE  LATEST NEWS & NOTICEBOARD FOR COVID UPDATES & HELP

If you think you may have coronavirus DO NOT attend a GP practice, hospital or pharmacy. For more CORONAVIRUS information see the 'Latest News' tab on the right side of the screen

We are not taking walk in patients. Please phone the surgery for initial telephone assessment (re symptoms of covid). We will then either advise you as appropriate, see you here at the surgery or direct you to the most appropriate service. Please appreciate our telephone lines are extremely busy at this time and we are doing our best to meet the demand. Every patient will be screened for a cough and temperature before entering the building, to protect all patients and staff.

 

Routine appointments have been cancelled temporarily and we will review this on a daily basis. IF YOU HAVE A BOOKED ROUTINE APPOINTMENT PLEASE CONTACT THE SURGERY FOR ADVICE REGARDING THIS.

 

If you have access to My Health Online, then please use this service to order your prescription . We are asking patients to provide stamped self addressed envelope or have a nominated pharmacy to forward your prescriptions so we avoid repeat attendance at the surgery.

 

IF MEDICAL EMERGENCY DIAL 999 AND INFORM THEM THAT YOU THINK YOU MAY HAVE CORONAVIRUS

SAFEGUARDING INFORMATION

  • National Domestic Violence Helpline: 0808 2000 247 https:/ /www.nationaldahelpline.org.uk/
  • NSPCC helpline: 0808 800 5000 If you're worried about a child, even if you're unsure, contact NSPCC professional counsellors for help, advice and support.
  • Childline 0800 1111: offers free, confidential advice and support for any child 18 years or under, whatever the worry.
  • MIND www.mind.org.uk  Mental Health Support with specific advice on ‘Coronavirus and your wellbeing’
  • YoungMinds https://youngminds.org.uk Supporting children and young people and their parents/carers with their mental health and wellbeing. Specific advice on managing self-isolation and anxiety about coronavirus

CHANGES FROM 22ND JUNE 2020

There will no longer be emergency drop in surgeries or any pre booked routine appointments with the GP's.  These will be booked at the GP request after completing an econsult  online or by telephoning the surgery to complete a elite consult with our care navigators.

 

For health information and advice, including who is best to help deal with your problem please telephone 111 free of charge, 24 hours a day, If you complete an elite/econsult then please ensure you are available by telephone for the GP to contact you. After discussing your problem, the GP will arrange an appropriate appointment if necessary.

 

If you have a life threatening emergency eg. Chest pains, severe shortness of breath, significant bleeding or signs of a stroke please call 999 or go directly to A and E.

 

Please remember that your local pharmacist is able to treat a range of common ailments free of charge. Ask one of our receptionists for a list of common problems they are able to treat.

 

 

For more information go to Public Health Wales Website:-

https://phw.nhs.wales/topics/wuhan-novel-coronavirus/

 

NEW OUT OF HOURS SERVICE - 13/8/2019

LOCAL GP OUT OF HOURS SERVICE AND NHS DIRECT NOW SHARE THIS EASY TO REMEMBER TELEPHONE NUMBER - 111

IT IS FREE AND WILL HELP YOU FIND THE RIGHT ADVICE SUPPORT AND TREATMENT

SEE "LATEST NEWS" REGARDING GABAPENTIN AND PREGABALIN MEDICATIONS

BANK HOLIDAY CLOSURES - WE ARE CLOSED EVERY BANK HOLIDAY UNLESS OTHERWISE SPECIFIED

GDPR - GENERAL DATA PROTECTION REGULATIONS FROM 25TH MAY 2018

PLEASE GO TO POLICIES TO SEE MORE INFORMATION

BANK HOLIDAY CLOSURES :-

2019
19 AprilFridayGood Friday
22 AprilMondayEaster Monday
6 MayMondayEarly May bank holiday
27 MayMondaySpring bank holiday
26 AugustMondaySummer bank holiday
25 DecemberWednesdayChristmas Day
26 DecemberThursdayBoxing Day

 OUT OF HOURS SERVICE  - 111

EMAIL TO THE PRACTICE

IF YOU ARE CONTACTING THE PRACTICE VIA EMAIL, IF YOU DO NOT RECEIVE A RESPONSE WITHIN 2 DAYS PLEASE RING TO ENQUIRE WHETHER OR NOT IT HAS BEEN RECEIVED.  SINCE THE "CYBER-EVENT" ON THE NHS IN APRIL 2017  THE NHS HAS TIGHTENED UP ON SECURITY AND A LOT OF EMAILS ARE POSTED TO THE "JUNK BOX".

 

Dental Helpline

If you require an emergency dental appointment or are seeking to register with an NHS dentist for routine treatment, please call the Dental Helpline on:

01633 488389 

For weekends/bank holidays and evenings (opens at 6:30pm weekday evenings).

 Out of hours:

01633 744285

For a list of Dentists taking on NHS patients in your area please email ABBDental.Helpline@wales.nhs.uk

  Car parking

Please note that the car park section closest to the practice building is for staff parking only. Please do not drive through the 'No Entry' signs. Please do not park in any of the GP parking spaces. Also please do not park on the double yellow lines - you will be restricting access for ambulances to the practice if you do. 

 Screening programmes

The practice encourages all its eligible patients to participate in screening programmes provided by Public Health Wales. These are: Breast Test Wales; Cervical Screening Wales; and Bowel Screening Wales. Information is included below in the relevant pages under 'Further Information'.

 Eye conditions

If you have a minor eye condition eg. conjunctivitis, you can visit an optician rather than the GP. The practice can issue you with a prescription for any medication the optician may consider necessary.

 NHS choose well campaign 

The Choose Well campaign is designed to provide information to the public about the range of NHS and other services, which are available as alternatives to attending the Emergency Department or dialling 999. Please see below for further information. 

 

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IMPORTANT NOTICE REGARDING ONLINE PRESCRIPTIONS

From the end of AUGUST 2019  the way in which you order prescriptions online is changing. We will only be using the My Health Online Service.

If you are not already registered to use MY Health Online you will need to complete the forms below and bring them to the surgery along with photo identification at least 2-3 weeks before the end of  AUGUST 2019  You will then be issued with My Health Online registration details.  If you have already registered for My Health Online to make appointments this will also allow you to order repeat prescriptions. 

After completing the registration process you can log into the My Health on line website:

https://www.myhealthonline-inps2.wales.nhs.uk

Click onto prescriptions on the left hand side of screen and a list of your repeat items will be listed.  Click onto the items you are ordering and then on the right hand side of the screen click on request selection, here you can also type a message if required.  When you have completed your order click on submit requestUser guide is available below. 

When you receive your confirmation email from My Health Online please allow 48 working hours for the process to be completed.  You may see processed on the My Health Online prescription page but this does not mean that it is ready for collection.

Request for a My Health Online Account

Request for a My Health online account for child or carer

Frequently asked questions

Patient's user guide

Repeat Prescriptions

A repeat prescription can be requested by bringing, posting or faxing your repeat prescription slip to the practice. It can also be ordered on-line, see above. Prescriptions can also be sent directly to some pharmacies. Repeat prescriptions cannot be organised over the telephone. Please note that you should not use this form to request any other service from the practice e.g. requesting a sick note, as we are unable to process anything other than the repeat prescription through this process. Requests other than for a repeat prescription using this form will not be processed.

If you are requesting the repeat prescription by post, please enclose a stamped addressed envelope.

Medication should be requested at least 48 hours in advance (five days if sent by post allowing 48 hours from when the request is received) or 72 hours if ordered with a pharmacy.

At any one time,only one month's supply for most medicines will be issued. If you are going abroad for longer than 4 weeks, please ask one of the receptionists for advice.

Please ensure that you order only the items you need on your repeat by ticking each item required on your repeat slip. This will help to avoid wastage.

Please note that when you order your repeat prescriptions on-line via our website, a confirmation email is generated to confirm your request. Depending on your email settings, this confirmation email may be treated by your email system as 'spam' or 'junk' email. You can avoid this by adding the practice email address to your contacts.

 

 
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